Refund & Return Policy
At Yappyboo, we’re committed to providing high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help.
30-Day Guarantee
We offer a 30-day return window for unused items in their original packaging. If you're unhappy with your order for any reason, reach out to us at contact@yappyboo.com.
Cancellation Policy
Changes or cancellations must be made within 24 hours of placing your order. After this window, your order may already be in processing and cannot be changed. Approved cancellations within 24 hours will be refunded within 10 business days.
Returns & Refunds
- Returns must be initiated within 30 days of delivery.
- Items must be unused, in original condition, and in original packaging.
- Used, worn, or damaged items due to misuse or normal wear are not eligible for refund.
- Unauthorized or late returns may incur a restocking fee of up to 25%.
- Customers are responsible for return shipping costs unless the item arrived damaged.
- Shipping fees are non-refundable.
To start a return, email us with your order number and reason for return. All returns must be approved before shipping. Include your name and order number inside the package.
Once your return is received and inspected (within 10 business days), please allow up to 40 business days from the approval date for your refund to process.
Refunds are issued in USD ($). Currency exchange fees are the customer’s responsibility.
Product Concerns
Use our products according to the instructions provided. We are not responsible for injuries or damage caused by misuse. If you experience any discomfort while using our products, stop using them immediately and contact us. We’ll do our best to assist.
Damaged Items
We package all orders with care. If your product arrives damaged or defective, notify us within 48 hours of delivery. Email us with a clear photo of the damage so we can evaluate and determine if you're eligible for a replacement.
Note: Minor packaging damage (e.g., dented box) is not considered a damaged product.
We do not offer refunds for damage caused by wear, normal use, or misuse.
Shipping & Delivery
We are not responsible for shipping delays, lost or stolen packages, or issues caused by couriers, customs, or other third parties. Please contact the courier directly for delivery issues.
Need Help?
If you have questions or need assistance, contact us at contact@yappyboo.com.
Let customers speak for us
from 1798 reviews
Amazing cleaning box!! And mi kitty love too! Definitely is an item for make my life more easy. Is a big box. For me, more than look in the videos.
bag 🔥🔥🔥 just like in the photo. very beautiful, bright. I recommend it. The seller is super! Thank you 🙏
I don’t usually write reviews, but I had a moment today where I thought others with super messy beach dogs might appreciate it. I bought this because it was more aesthetically pleasing than others. I love the dual zippers so I can use the pass through in my backseat. Velcro on the seat belt holes, keeps sand and water out while protecting my leather seats. My old cover used to get all bunched up when the dog moved, this one is slip proof and stays in place even when two dogs are playing on it. I never noticed a smell and used it straight out of the package. This is hands down the most functional seat cover I have ever had. My photos speak for themselves
It took a while but it arrived.
Great! Used it for a trip with puppy. Fit perfectly in our middle 3 seater area for our SUV. Used it with a dog seat belt for our puppy that attaches to the harness/ collar. Kids can sit also and access their seat belts. Probably a great idea for people with little kids that spill stuff.
Good quality product, my dog is very happy. Good seller.
Good quality, very spacious. My cat is large and it fits perfectly.
Perfect, each retractable works flawlessly, the spotlight serves well, the bag storage also. It comes at a very good price and you can have walks at each pet's pace. I loved it 10/10
Excellent bag for transporting pets! It came without a mattress and a long handle! For some reason, I thought they should be included?!?!
It works well, the time is accurate too. I tested it and it works fine. It's a bit disappointing that the volume control isn't precise; it's about 9g at a time. It's still a puppy so I give it 20 grams, but I have to give it twice to get 18 grams, so 2 grams are not enough... But when I tried feeding it, it seemed okay. I hope it doesn't break down and lasts a long time. It seems like it can be divided into up to 6 portions... I figured it out quickly by just trying it a few times without looking at the manual haha.
The package arrived very quickly, but the packaging was all wrinkled. The feeder itself is in good condition. I hope my Yorkie will eat more slowly now 😊 I recommend the seller.
The carrying bag is simply superb (I also bought an extra pillow for it, but it wasn't included in this set). I took the smallest size, for a 2-month-old Yorkie it's great so far. 😁 Good quality fabric, all details are made with great quality, it's comfortable to wear and the puppy fits perfectly in it, I am very satisfied with the purchase. However, I can give advice - take a size larger so that there is more space in it (because the pillow itself takes up a lot of it, and if you also add some extra blanket, it's even more). A huge plus for this seller - the product was shipped on time and I received it even before the specified deadline, thank you. 🙏🏻
The cats are thrilled and now drink water regularly
I love my dog from the first moment... although it looks a bit fragile... if you drop it from a medium height, it's most likely to break... ideal for small dogs
😍 😍 😍 😍 😍 😍 😍 😍 😍 😍 Wow wow wow, this bag is even prettier in real life. Fits my french bulldog pup (8kg) perfect with room to lie down in too. Pillow is very soft and fluffy. Fast shipping and delivery
What customers think about the store
This pet supply store offers quality products with fast shipping and excellent customer service. Products are well-made, durable, and competitively priced. Customers consistently praise the quick delivery times and responsive sellers. Items match descriptions ... This pet supply store offers quality products with fast shipping and excellent customer service. Products are well-made, durable, and competitively priced. Customers consistently praise the quick delivery times and responsive sellers. Items match descriptions accurately and arrive well-packaged.
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